AlignCore Leadership LLC Refunds & Returns Policy for Surveys, Reports and Add-on Consultations Regarding Them
1. Digital Products
All sales of digital products, including survey credits, survey reports, and related materials, are final.
- Once survey credits are delivered or activated, no refunds will be issued.
- Unused or expired credits cannot be transferred, extended, or refunded.
- Customers are responsible for using all survey credits within the stated validity period listed on the product page at the time of purchase.
2. Consultation Calls
- All consultation calls are non-refundable once scheduled.
- Cancellations or rescheduling must occur at least 24 hours in advance.
- Missed calls without notice will be considered used and are not eligible for rescheduling or refund.
3. Subscription Renewals
- Subscriptions automatically renew unless canceled.
- To avoid renewal charges, customers must cancel at least 30 days before the renewal date.
- Renewal fees are non-refundable once processed.
4. Exceptional Circumstances
Refunds may be considered only in the case of:
- Technical issues preventing survey access that cannot be resolved within a reasonable time.
- Duplicate purchases made in error (contact us within 7 days for review).
All exceptions are handled at the sole discretion of AlignCore Leadership LLC.
5. Contact Information
For questions about this Refund & Returns Policy, contact us at:
AlignCore Leadership LLC
info@aligncoreleadership.com